So let’s say you’re a painting business.
You just got a call to get a quote to paint a house.
That someone is going to move-in in like two weeks.
You’re booked, but need the money so you say yes.
Now, you go to the house and look it over and come up with a fair estimate of what it will cost.
Then you tag on a “rush” service fee.
Here’s the ethical question: Is it a rush because they want it done in a week? Or, is it a rush because your booked up, but need the money?
It’s a pickle for sure, but one you really need to stop and consider.
The first thing you need to ask yourself, is would you charge this fee if you weren’t booked up?
Would you charge this fee if you weren’t hurting for cash?
If you answered no, then this is an ethics violation because you’re only doing this for this customer in this situation.
What about all of the other customers that didn’t get this rush painting fee?
If you set yourself up to be an ethical Pittsburgh house painting company it will shine through and you’ll benefit in the long run.
For example, not charging this cost will make you competitive in the market and increase your odds of getting the job.
Also, when that customer does a price comparison, they are going to see your price as higher than most other ethical contractors.
You’ll miss out on positive reviews and recommendations.
So you can see that ethics is not only about doing the right thing, it leads to better business decisions that are profitable in the long run.
Until next time, choose the right!